New technician Nina Farr arrives on the job but riles Comfort up the wrong way straight away. Things take a worse turn when she's called to a shout - not knowing that it's her boss Josh whose ceiling has caved in after leaving the bath on - and treats Josh with little respect. Will Nina be able to get past her terrible first day? Meanwhile Josh's date with Caroline doesn't go as planned and Lara takes desperate measures to make sure Harry doesn't accept Simon's resignation. (thetvdb.com)