Ruth is determined to prove she is the perfect candidate for the role of Jordan's deputy and sets out to win over the staff by implementing an employee of the week scheme, but her efforts are met with opposition. Charlie is left to care for his baby grand-daughter in the ED when Shona disappears, but his struggle to balance work with personal responsibilities has dire consequences. Meanwhile, Polly becomes frustrated with Jay's apprehension over making their relationship public. Starring Georgia Taylor and Derek Thompson (thetvdb.com)