Chuy does not like Christmas because of bad memories in his childhood. Roland accepts to be Santa at the children's hospital. Rose wants him to be a perfect Santa so she puts him through a training with Sophia. Unfortunately, a group of guests being medically treated for depression threaten to check out if anything reminds them of Christmas in the hotel. This makes Rose miserable and Chuy very happy. That night, Chuy dreams of Rose as the spirit of Christmas past. She takes him to his father's kitchen so he realizes his father wanted to teach him what Christmas was about when all he could feel was shame being dressed as a giant cake. Blanche appears then as the ghost "of Christmas presents" who shows him that his friends have to celebrate Christmas out in the cold so as not to upset the guests and wait for him to open their presents. Sophia is the ghost of Christmas yet to come. She shows him how his hatred of Christmas made him a hated man who took over the hotel and made his friends miserable. Chuy wakes up and yells Merry Christmas all over the hotel, convincing the guests Christmas is a great time. (thetvdb.com)